Effective Communication In The Workplace
Here are nine rules that will help you communicate
effectively and build positive relationships in the
workplace.
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Speak to
people. There is nothing
as nice as a cheerful word of greeting. The
first rule of effective communication is that
you must take responsibility for
the communication and this is a great
way to do it. |
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Smile at
people. It takes 72
muscles to frown, only 14 to smile. Non
verbal communication is 93% of
communication and a smile communicates
positive intentions in all languages and
cultures. |
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Call people by
name. The sweetest music
to anyone’s ears is the sound of their own
name. The easiest way to remember a name is to
look the person in the eye and repeat their
name to yourself. The reason we forget them is
because we don't really pay attention and are
thinking about what we are going to say
next. |
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Be friendly and
helpful. To make a friend,
you have to be a friend. Don't wait for someone
else to take action. While you may not get a
direct pay back every time, you will get paid
back many times over from places where you
least expect it. The law of sowing and reaping
is alive and well. |
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Be
cordial. Speak and act as
if everything you do is a genuine pleasure...
and before long, it will be! |
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Become genuinely interested
in people. You can like
almost anybody if you try. Look at "difficult"
people as a challenge or a puzzle. And
remember... YOU are someone else's difficult
person! |
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Be considerate with the
feelings of others
. There
are always at least two sides to a story.
Adopt the belief that everyone is doing the
best they can with the resources that they
have and that you need to help them uncover
more resources or use the ones they have more
effectively. |
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Be alert to
give
service. What
counts most in life is what we do for others.
Approach each day with an attitude of service
and it won't be long before others are actively
trying to serve you. |
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Add to this a good sense of
humor, a big dose of
patience, and a dash of humility, and watch
your effectiveness at work explode. |
Want to learn more about effective communication in the
workplace?
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