effective communication skills

Dealing With Difficult People

Welcome to Dealing With Difficult People!

In this course you will learn methods of dealing with difficult people that are not dependent on personalities, but rather rely on understanding the internal motivations that make people act the way they do. And of course you will learn the solutions!

Step 1 - Download the Manual

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Part 1 - Introduction

Part 2 - Strategies

Part 3 - Questions

Part 4 - Types of Difficult People


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