Conflict Resolution Training

Here's a recording a of a recent webinar about how to resolve conflict. Feel free to review the content and to pass this link on to anyone who could benefit from it.

 Outline of presentation

• The communicator is responsible for the success of the communication
• Three causes of conflict
• • Mismatched values hierarchy
  • • Solution
    • • Find your values
      • Find their values
      • Find a shared value that is higher than the ones in conflict
  • Assuming bad intentions
  • Different interpretations of the same event
• Four things to realize
• • You can't "fix" someone else's
  • There will always be difficult people
  • YOU are someone difficult person
  • No one can control how you feel
• Disagree without being disagreeable
• • Agree
  • Cancel
  • Empower

Communication University

If you liked the webinar, you will love the Communication University self-study program.

The course is a complete set of ten disks (or MP3'S for download) and an accompanying fifty page workbook designed to teach you exactly what to do in every situation you encounter in both your business and personal life... even what to do with those seemingly unsolvable problems that keep you awake at night right now.

Most of the course was recorded during the fall of last year at my live seminars. I then added studio commentary to give you special additional information that was not included in the live events.

The grand finale of all of my live events is an exercise where you will actually solve your biggest communication problem... and this exercise is enhanced and included in Communication University to give you an actual solution, not just another training program that you will forget a week later.

Because you will learn strategies and frameworks rather than canned solutions, you will be able to solve problems and take advantage of opportunities as they arise.